9 ITSM Tools That Boost Business Outcomes

The most well known part of Service Integration and Management (SIAM) is IT service management. ITSM includes the design, delivery, support and improvement of IT related services to support business outcomes. In this blog post, we present the best ITSM tools.

But First: Why ITSM Tools?

Some processes in an organization can benefit from being supported with specialized software tools, especially if those processes are workflow-driven.  Greater efficiency, effectiveness, control, and insight are some of the goals. In practice, there are many forms of ITSM tools, offering diverse solutions to different problems.

For example, the Nipissing-Parry Sound Student Transportation Services (NPSSTS) in Canada improved productivity and efficiency with the use of Marval MSM, and tools like CITSmart can help organizations redesign their workflow for better performance and agility in the operation.

Assyst (Axios)

Assyst helps users manage all of their services, assets, and support with a single, modern, easy-to-use interface. Axios focuses on the business user with service catalogue, self-service, web, and mobile services.

Valuemation (USU)

This tool helps the IT service desk control and carry out all support activities. Users need just a single self-service application for submitting all service requests. The service areas reduce costs by sharing a tool.

CA Service Management

This tool's approach embraces teams, not tickets. It promises better productivity across all IT processes, from incident management to release management. It provides a way for teams to prioritize work with all the necessary context for making decisions. It helps businesses to connect with IT in a simple way.

Marval MSM Software

MSM Software is about automation. If a client calls the service desk, the software will pull up any and all information about that client automatically. Moreover, it is easy to deploy, use, maintain, and upgrade.

vFire (Alemba)

This enterprise service management application is a user-oriented product with a simple and fresh interface. vFire provides for technical insight around highly virtualized environments.


This automation-driven multi-platform solution uses the Internet of Things to cover processes like incident management, service level management, and problem management.

Service Manager, powered by HEAT (Ivanti)

Service Manager is affordable, flexible and completely Cloud-optimized. It automates workflows, making businesses more efficient, compliant, and secure.

Remedy (BMC)

Remedy is a mobile-first digital enterprise management platform built for boosting workforce productivity.

JIRA Service Desk

JIRA Service Desk provides ITIL-certified templates for incident, problem, and change management. It delivers great customer service with multi-channel help across Web, email and mobile platforms.

So, now that you know the most convenient ITSM tools, it is time to start using one or more of them.