For the Certified Integrator Secure Cloud Services it's important to build a solid, basic understanding of Service Management. You can choose any level certification from the list of programs below to fulfill this element of the requirements.
VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.
EXIN BCS SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN and BCS in cooperation with experts in the field.
EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.
EXIN's certification program IT Service Management based on ISO/IEC 20000 and Changes in the ISO/IEC 20000 standard.
Version 2018 of the ISO/IEC 20000 standard has been released.
The main changes are summarized below.
The impact of these changes on the certification content are minimal. EXIN’s certification based on ISO/IEC 20000 tests your understanding of IT service management using ISO/IEC 20000 as a guideline, as opposed to testing knowledge of the standard. Moreover EXIN’s certifications have a lifetime validity so if you do your exam now your certificate remains valid.
The main changes in the standard:
a) it is restructured into the high level structure used for all management system standards (Annex SL). This introduces new common requirements for context of the organization, planning to achieve objectives and actions to address risks and opportunities. There are some updated previous requirements, for example, documented information, resources, competence and awareness;
b) growing trends in service management have been taken into account, such as commoditization of services, management of multiple suppliers by a service integrator and the need to determine value of services for customers;
c) addition of requirements about knowledge and planning the services;
d) separated out previously combined clauses (for example incident management and service request management, service continuity management and service availability management);
e) the organization cannot demonstrate conformity if other parties are used to provide or operate all services, service components or processes within the scope of the SMS;
f) changes to definitions, mostly due to Annex SL.
g) minimized the required documented information leaving only key documents such as the service management plan.
A clear overview of the changes in the 2018 edition can be found in 'A Guide to ISO/IEC 20000-1:2018 Service Management' by Dolf van der Haven ISBN 9781912651344
As the Certified Integrator Secure Cloud Services focuses on cloud technology it is essential to have a good understanding of cloud computing. You can select either EXIN Cloud Computing or CCC Cloud Computing for this part of the certified integrator certification.
The EXIN Cloud Computing program looks at the way IT-related services are provided via the internet. The creation of this modern, digital utility has led to a wide array of roles needing at least basic Cloud knowledge. Issues of scalability, agility and security are covered within the context of Cloud Computing. The exam materials have been created in collaboration with experts in the Cloud industry.
Cloud Computing has turned what used to be owned infrastructure into a rented commodity. This transition from physical structure to a utility means Cloud Computing has created a whole new set of roles and associated competences within the IT industry. The Cloud Computing certification program addresses this new area of knowledge and has been created in cooperation with the Cloud Credential Council (CCC). CCC is an international member-based organization that strives to enable IT professionals to be cloud-ready through competence development.
To cover the subject of security you can choose between Information Security or Cyber & IT Security. Once you've passed a module in either of those programs, you will have completed the 3 requirements for the Certified Integrator.
Security in IT is not only becoming more important but also more sophisticated. In light of this, organizations are dedicating roles to the safeguarding of their data and systems. The EXIN Cyber & IT Security program is geared towards providing candidates with the required knowledge to understand the technical side of information security. It covers the theoretical background, detailed information about security infrastructure and goes into the vulnerabilities, risks, and required measures.
The EXIN Information Security Management (based on ISO/IEC 27001) certification program is designed to instill a security-conscious mindset for employees on every level within organizations. Each of the exams includes practical skills for handling confidential information. Professionals benefit from learning the essentials of managing in-house security policies from set up to implementation and monitoring. EXIN Information Security qualifications are based on the international standard ISO/IEC 27001.