EXIN Certified Integrator Agile Service Projects

Digital Badge EXIN Agile Service Projects

Run a service organization and deliver the added value the business requires... It is certainly not a new theme, but still something that many service managers are struggling with. Similarly, project managers find it difficult to timely deliver what the business needs.

In line with the agile way of thinking, a combination of dominant best practices will ensure the best results for our customers from each framework. Projects can be governed by applying project management principles, while Scrum practices safeguard the delivery of prioritized products. Developing a new service can be a project handled in an Agile way. Involving service management knowledge will increase the acceptance of new products and services and will warrant a quality delivery of service. EXIN tackles these concerns and changes with an integrated approach. For professionals who are willing to develop the necessary skills EXIN now offers a new certification: Agile Service Projects.

You will be granted the EXIN certificate Certified Integrator – Agile Service Projects when you possess certificates in Project Management, EXIN Agile Scrum and (IT) Service Management.

Within the EXIN Agile Service Projects Certified Integrator there are alternative certifications that are accepted as a replacement for the ones that are shown. For a full list of currently allowed alternatives see the document here.

Overview EXIN Agile Service Projects

Project Management Element:

For the Certified Integrator Agile Service Projects you will need to attain one of the following Project Management certifications:





Service Management Element:

For the Service Management component of this certified integrator, candidates can choose any of the modules from the programs listed below. The level of the certification does not matter, as long as it is part of one of these programs.


VeriSM™ is a Service Management approach for the digital age. It helps organizations to work flexibly, focus on business value, and understand the many progressive practices available. The certification program is based on the VeriSM™ model which emphasizes organizational goals and outcomes. It includes a management mesh which offers a flexible approach that can be adapted to suit timely establishment and improvement of products or services. The mesh includes resources, environment, technologies and management practices. The program literature, the VeriSM™ Body of Knowledge, was created with over 70 contributing authors and reviewers including thought leaders in the domain of Service Management from all over the world.


EXIN SIAM™ (Service Integration and Management) looks at the methodology to manage multiple service providers and integrate them seamlessly to create a single business-facing IT organization. The principles of Service Integration and Management provide governance, management, integration, assurance, and coordination. The aligned approach to service management ensures that the customer organization gets maximum value and seamless service from its providers. The SIAM™ certification program has been developed by EXIN in cooperation with experts in the field.

EXIN IT Service Management based on ISO/IEC 20000

EXIN IT Service Management focuses less on the theory and more on the practical side of ITSM. It combines key IT service management elements with the quality principles of the ISO/IEC 20000 standard. The EXIN IT Service Management certification program offers several side-entry and bridge possibilities for those professionals with ITSM qualifications.

Agile Element:

Candidates must have successfully passed an exam for a module in the EXIN Agile Scrum program. 

EXIN Agile Scrum

EXIN Agile Scrum is the world’s first certification program testing both the knowledge of Agile principles and the ability to apply Scrum practices. Scrum is being used by over 70% of Agile teams* which makes this an ideal combination. The advantages of using Agile include increased productivity, improved visibility and being able to deal with changing priorities. These benefits have led to it being adopted across a wide range of disciplines and organizations and not just in software development.

*The 10th Annual State of Agile report