EXIN Agile Service Manager

EXIN Agile Service Manager

As more organizations decide to adopt agile principles, the demand for professionals who have agile skills has been increasing. Agile has traditionally been associated with development teams but now other departments are also sitting up and taking notice of the benefits and results of an agile mindset. The role of Agile Service Manager came about by applying agile principles to Service Management. Changing just one of the agile principles in the process (working services over comprehensive documentation) has led to a shift in service management for the better with more focus on the customer, more agility, and less waste.

You will be able to

Professionals will be able to use any apply the knowledge and skills acquired during the career path and put them into practice when taking up the role of Agile Service Manager. The combination of Agile Scrum, SIAM or ITSM, and VeriSM will provide professionals with the theoretical knowledge of Agile principles, the Scrum framework, and how to incorporate innovative approaches in their organization.

Who is this certification for?

EXIN Agile Service Manager is ideal for professionals aspiring to become a service manager. This makes it ideal for professionals who have made a start in service management but would like more support and direction in their career development. As the certifications can be taken one by one, professionals can work towards becoming an EXIN Agile Service Manager over a longer period of time. It is especially well suited to professionals who already have one of the certifications required as they then only have to attain the other certifications in the career path to receive the EXIN Agile Service Manager certification.

Main subjects

This certification covers the modules:
EXIN Agile Scrum Foundation
EXIN SIAM™ Foundation or EXIN IT Service Management Foundation
VeriSM™ Professional

Required reading

Please see the individual module pages for more detail about the required reading.

  • Details
Duration: 4 hours and 30 minutes
Type: CareerPath
Open book: No
Electronic equipment allowed: No
Level: Professional
Available languages: English, Brazilian Portuguese
Requirements for certification: EXIN Agile Scrum Foundation can be replaced by:
• EXIN Agile Scrum Product Owner
• EXIN Agile Scrum Master
• Scrum.Org PSM
• Scrum Alliance CSM
EXIN ITSM Foundation can be replaced by:
• EXIN ITSM Specialist
• EXIN SIAM Foundation
• EXIN SIAM Professional
• ITIL (any level)

Please note - out of the 4 certifications required, only 1 can be a non-EXIN certificate.