Professionele Communicatie Foundation

The module Professionele Communicatie Foundation focuses on teaching basic knowledge about oral and written communication. Various aspects of communication that are relevant for IT professionals are covered.

Who is this certification for?

The module provides a basis of knowledge for experienced and beginning IT professionals. It is meant for all roles and levels within IT: from service desk employee to application manager to IT manager.

Main subjects

Goal-oriented communication
Structure in communication
Written communication
Oral communication

Required reading

Leren communiceren. Handboek voor mondelinge en schriftelijke communicatie
Steehouder, e.a.
Groningen: Wolters-Noordhoff, zesde herziene druk, 2012
ISBN 978 90 01 78892 6

  • Details
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Duration: 1 hour
Number of questions: 30 (Multiple Choice)
Pass mark: 65%
Open book: No
Electronic equipment allowed: No
Level: Foundation
Available languages: Dutch